Halo support system

We focus on delivering exceptional customer support – every time. 

Our Halo support system can transform your customer experience and enhance your business journey. 

Transparency and Trust 

With HALO, your emails and tasks are not scattered across individual inboxes. We have a centralized system where the entire support team has access to your tasks. This creates transparency, and we keep you constantly updated on the progress of tasks. You can trust that we have control over your tasks and business needs from start to finish. 

Save time and money with Knowledge Base 

HALO is more than just a support system – it is your path to self-help. Through our Knowledge Base, you can easily review previous cases and learn from the solutions. This is not only to enhance your customer experience but also to save both time and money. By being able to resolve certain challenges yourself, you eliminate the need for external consultants.

Our Knowledge Base is a dynamic collection of tips, tricks, and video guides that are continuously updated. Tailored to your specific needs and easily searchable, it helps you find the necessary information quickly and effortlessly.

Happy customers through human connection

We believe that a positive relationship is the key to happy customers. Our support team is trained to understand your challenges and provide personal and professional assistance. We are not just experts in technical solutions but also in building a meaningful connection with you.

With a focus on engaging with people, listening, and understanding different personalities and needs, our support team offers a flexible communication style. We adapt to ensure your satisfaction.

BitPeople’s HALO support is more than technical assistance; it is a dedicated partnership with the goal of ensuring your success.

How to get started with Halo – your portal for support and consultant assistance. 

Halo - your gateway to support and consulting assistance

Here is everything you need to know to get started:

Your personal login:

As a BitPeople customer, you will have access to your own unique Halo login. This login is your key to easily and quickly create support and consultant tasks.

Simple task creation:

With Halo, you can easily and quickly create both support and consultant tasks. We want to make it as simple as possible for you. Need to attach pictures or videos? No problem – Halo allows you to describe your task in detail.

Real-time task tracking:

Once your task is created, our dedicated support and consultant team will be notified. You can then track the status of your tasks and see which consultant is assigned.

Direct communication:

Under each task, you can engage in direct dialogue with our team. This is a central place for all your questions and additional information. With this approach, we consolidate all communication and data in one place, making it easy for both BitPeople and your company to keep track of tasks.


Our Help Desk is staffed with the most skilled experts every day of the week. We can be contacted from kl. 08.00-16.00 Monday to Thursday and 08.00-15.30 Friday. Should you have general questions. 


Selected customers

Babydan logo
Steffca logo
KEMI tech - logo
Bunker Oil - logo
Simply Chocolate - logo
EIK Logo

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